No matter how carefully you build your workflows and online forms, every once in a while you'll have to ask an applicant for more information or an applicant will have questions. With most systems and with online PDFs, that means having to email or call an applicant or your coworkers to get information and move things forward. We built our in-app communication tools and Discussion feature to keep communication OUT of your inbox and ON CityGrows. Either an applicant or an admin can launch a Discussion, and admins can also create internal Discussions to communicate with other staff members. This keeps all communication related to each workflow in one place and accessible for everyone to review (and is great in the event of public data requests, too).