Chelsea, MA brings Multiple Departments' government workflows online with CityGrows
Catherine Geanuracos
July 20, 2021

Chelsea, MA brings Multiple Departments' government workflows online with CityGrows

CityGrows began working with the City of Chelsea, Massachusetts in 2017. That fall, Chelsea launched their Amusement/ Entertainment License, Common Victualer License, and Rooming House License Applications on the CityGrows platform, bringing these workflows online for the first time. Here's how the Common Victualer License looked then.

See all Chelsea's licensing workflows here

With a transplanted New Englander on the CityGrows LA team, we’re excited to help local governments in and around New England improve transparency, efficiency, and customer experience with digital services.

Like many local governments, Chelsea has very specific applications for certain business license types. CityGrows helps digitize existing local government workflows quickly and at low cost. After digitization, governments see better compliance, higher revenue, and need less staff time to process each application. And of course now, the ability to work remotely and continue operations is extremely important. The platform not only brings application forms and license fee payments online, but also digitizes the real “behind the scenes” work of local government such as reviews and approvals.  CityGrows is compatible with existing websites, so Chelsea got up and running very quickly with its first workflows, and continues to add new ones when they need them.

Since Chelsea launched, they've added additional workflows for Special Events, park facility reservations, and more types of business licenses. Because of COVID, Chelsea was able to quickly launch a Temporary Outdoor/ Sidewalk dining permit to help their local restaurants continue operating safely.

How a CityGrows "Start" page looks today for Chelsea's sidewalk dining permit

Best of all, our “clone this process” feature allows other Massachusetts governments (or any government!) with similar licenses or permits benefit from the great work that Chelsea has done — we make it easy to duplicate, adapt, and launch workflows, so local governments don’t have to start from scratch! Several Chelsea workflows are featured in our Templates list for quick setup.

Many thanks to the team at Chelsea who have created a great example of the kind of rapid, low-cost innovation that’s possible with local government leadership.

Please sign up to get started, or reach out to for more information about how to get your local government workflows online.

Catherine Geanuracos

Catherine is the CEO and a Co-Founder of CityGrows. She's dedicated to supporting local governments and helping them improve outcomes for their residents and staff members. She is a former VP of the City of Los Angeles Innovation and Performance Commission and co-founder of LA's Code for America Brigade Hack for LA. She's based in Los Angeles.

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