Local Governments Are Ready For Modern Workflow Automation.
Catherine Geanuracos
July 20, 2021

Local Governments Are Ready For Modern Workflow Automation.

Thanks to all the local government leaders who completed our recent workflow automation survey! We're happy to share that the vast majority of local government leaders are looking for ways to provide better digital services to residents and businesses, and they want to use low-cost, easy-to-use workflow automation software like CityGrows to do it.

During March and early April 2019, CityGrows conducted a survey of local government leaders to learn more about their attitudes towards workflow automation tools and providing digital services. We developed this survey as part of a project created by students at Penn State Behrend, and worked with students and faculty to develop the survey questions, implement and evaluate the survey.

We distributed the survey through:

  • Targeted email outreach
  • Social media postings and shares
  • Digital marketing on Facebook and LinkedIn targeting local government leaders

We wanted to share the results with the community and continue the conversation. Here's the survey by the numbers:

  • 166 survey respondents
  • 84% work in a municipality, 8% at a county, and 2% at a state.
  • 50% have been in their current role for 4 years or less
  • Highest percentage of respondents work as department staff, but we had good representation from Senior Executives (City Managers/ County Administrators) and Junior Executives (Assistant City/ County Managers) - see chart below for more detail on who responded.
  • While respondents were fairly evenly distributed across size of government, large governments (>250,000 residents) were over-represented in the survey sample.

Here are some key takeaways:

+ Good news on software access: Close to 60% are able to use software that costs less than $10,000/ year without a formal RFP process.

- Almost a quarter of respondents aren't aware that low-cost subscription software options exist.

+70% want to bring more services and interactions online.

- Very few respondents are using new online directories like The Atlas, Marketplace.City or ICMA's Marketplace to learn about new options.

+ People want tools and technology that they can manage themselves; they don't want to be dependent on the IT department or outside contractors.

Here's the best news - almost everyone wants to add more digital services and automated workflows:

But we do want to have a word with the 11 people who are offline and want to stay that way!!

What questions should we have asked that we didn't?  

Read more of our survey results here.

Catherine Geanuracos

Catherine is the CEO and a Co-Founder of CityGrows. She's dedicated to supporting local governments and helping them improve outcomes for their residents and staff members. She is a former VP of the City of Los Angeles Innovation and Performance Commission and co-founder of LA's Code for America Brigade Hack for LA. She's based in Los Angeles.

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