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Since December 2019, CityGrows has been conducting market research on which governments have embraced digital services and which haven't. We were looking for an answer to one question: who are our best sales targets? Then the coronavirus hit, and our questions changed: Which governments are the most and least prepared to provide essential services without face-to-face interactions? Which governments will lead the transition, and how will others learn from them? And how will COVID-19 change the landscape of digital government going forward?
In light of these events, we've decided to share this data publicly. Explore the digital version of the report at: https://remotegov.citygro.ws/
We conducted research on more than 800 mid-sized U.S. communities, and are sharing what we found about what services are and aren't offered online. You can search for specific communities, and add data on a community if it's not already included in the report.
Our team is working every day to help local governments transition their operations from paper and PDFs to digital services, so their teams can work remotely and provide as much continuity of service as possible during COVID-19. We know that local government will have to change rapidly over the next year given the outbreak, and we want to support local governments by providing cost-effective, self-service tools to help them do it. When we realized we had inadvertently created a snapshot of pre-COVID-19 digital services, we decided to share what we found.
